📦 My Order Arrived Damaged or Incomplete
Notify us within 30 days of delivery. If shipped via FedEx, you must contact us within 15 days. We’ll replace the item for free.
🔙 How to Return an Order
- Contact us at support@luckyzen.store within 30 days of delivery.
- Items must be unused and in original packaging.
- Ship via local post and use a trackable method.
- You will bear the return shipping cost unless it’s a manufacturing defect.
💳 Refund Timeline
- PayPal: 1–2 business days
- Credit cards: 5–10 business days
🔄 Can I Refuse the Package?
Please do not refuse the delivery, as it will not be tracked correctly. Instead, accept the package and initiate a return via email.
⚠️ Return Policies Summary:
| Scenario | Policy |
|---|---|
| Broken due to manufacturing error | 30-day warranty |
| Changed mind, unused item | Return within 30 days, original condition required |
| Refund Method | Credit Card or PayPal |
| Refund Duration | 1–10 business days (depending on payment method) |